Privacy Policy

This Privacy Policy explains how Urban Leathers (“we”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit our website www.urbanleathers.com (the “Site”) or make a purchase from us.

1. Collecting Personal Information

We collect certain personal information to enhance your experience on our site and to process orders. This includes details about your device, your interactions with the Site, and necessary information for order processing. We also gather additional information when you reach out to us for customer support.

Personal Information refers to any data that can uniquely identify an individual.

Types of Personal Information Collected:

  1. Device Information
    Examples: Web browser version, IP address, time zone, cookies, viewed products, search terms, and interactions with the Site.
    Purpose: To ensure the Site loads correctly and to analyze user behavior for optimization.
    Source: Collected automatically through cookies, log files, and similar technologies (e.g., web beacons, pixels).
    Disclosure: Shared with third-party vendors such as Google Analytics and advertising partners for analysis and marketing purposes.
  2. Order Information
    Examples: Name, billing and shipping address, payment details (e.g., credit card number), email, and phone number.
    Purpose: To fulfill orders, process payments, arrange for shipping, provide receipts or order confirmations, and communicate with you.
    Source: Collected directly from you.
    Disclosure: Shared with third-party services such as payment processors (e.g., PayPal, Stripe), and shipping providers for fulfillment.
  3. Customer Support Information
    Examples: Your communication with customer support.
    Purpose: To resolve inquiries and provide customer support.
    Source: Collected directly from you.
    Disclosure: May be shared with third-party customer support services (e.g., email providers).

2. Sharing Personal Information

We share your personal information with third-party service providers who assist us in delivering services to you. Below are examples of how and why your data may be shared:

  • WordPress Hosting Providers: We use [your hosting provider] to power our website.
  • Payment Processors: Your payment information (e.g., credit card numbers) is processed securely by Stripe, PayPal, or other payment gateways.
  • Shipping Providers: We share your shipping information with carriers like DHL, FedEx, or Pakistan Post for delivery purposes.
  • Other Service Providers: Your data may also be shared with third-party vendors involved in marketing, customer support, and fraud prevention.

We may also disclose your information if required by law or to protect our legal rights.

3. Behavioural Advertising

We use your personal information to serve you with targeted advertisements or marketing messages that we believe may interest you. This may include advertising on third-party platforms such as Google, Facebook, and Instagram.

  • Google Analytics: We use Google Analytics to analyze how customers interact with the Site. You can learn more about how Google uses your data here. You can opt-out of Google Analytics here.
  • Retargeting & Third-Party Advertising: We use retargeting tools such as Facebook Pixel and Google Ads to display relevant ads based on your previous interactions with the Site. These tools track user activity and help us target advertisements to your preferences.

For more information about how targeted advertising works, visit the Network Advertising Initiative.

To opt-out of behavioral advertising:

You may also opt-out of some third-party services by visiting the Digital Advertising Alliance’s opt-out portal.

4. Using Your Personal Information

We use the personal information you provide to process payments, fulfill orders, ship products, and keep you informed about new products, services, and promotions. This is necessary for our performance of the contract with you.

5. Retention of Your Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or until you request its deletion. You have the right to request the erasure of your data as described below.

6. Your Rights

For Residents of the European Economic Area (EEA)

You have the right to access, correct, or delete your personal data, and to request the transfer of your personal data to another service. If you would like to exercise these rights, please contact us using the details below.

For Residents of California (CCPA)

If you are a resident of California, you have the right to access, delete, and correct your personal information. You can also opt-out of the sale of your personal information, though we do not sell your data to third parties.

7. Cookies

We use cookies to improve your browsing experience and for analytical and advertising purposes. Cookies are small files stored on your device that remember your preferences or interactions with the Site. You can manage your cookie preferences through your browser settings.

We use the following cookies:

  • Essential Cookies: For site functionality (e.g., shopping cart, checkout).
  • Analytics Cookies: To track and analyze site usage (e.g., Google Analytics, WordPress tracking).
  • Advertising Cookies: For targeted marketing and ads (e.g., Facebook Pixel, Google Ads).

You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use some parts of the website.

8. Do Not Track

We do not alter our data collection and usage practices in response to “Do Not Track” signals.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make updates, we will post the revised policy on this page with an updated date at the bottom.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Last updated: [DATE]

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