International Orders: Shipping fees vary depending on the destination country. The shipping cost will be calculated at checkout.
When will my order be shipped?
Orders placed Monday through Thursday will ship within 24–48 hours after confirmation and payment.
Orders placed on Friday before 12:00 PM PST will be shipped the following Monday.
You will receive an email confirmation once your order has shipped.
What’s the status of my order?
Once your order has shipped, we will send you a shipment confirmation email with tracking details.
Please allow 48-72 hours for order confirmation and tracking to update.
Why can’t I select a color or size combination?
Why can’t I select a color or size combination?
It’s possible the combination you want is out of stock. Please contact our Customer Service for restock information or alternative options.
Account Questions
Why should I create an account?
Creating an account makes future purchases faster and easier.
You can check your order history and track orders, manage your details, and check gift card balances.
How do I create an account?
You can create an account at checkout or click on the “Account” section at the top of the site to sign up.
Ordering Questions
How do I know my order has been shipped?
Once your order ships, you’ll receive a shipment confirmation email with a tracking link.
Please allow 48–72 hours after shipment for tracking updates.
Is ordering over the internet secure?
Yes, we use SSL encryption to ensure that your personal and payment information is safe and secure.
Will my credit card be charged immediately?
Yes, your credit card will be charged once the order is placed, and you will receive an order confirmation email.
Why did you call or email me to verify my order?
For your security, we may contact you if we notice anything unusual in the order to verify your details.
How do I change or cancel an order?
Please contact Customer Service immediately for changes or cancellations. Once an order is in the shipping process, we cannot make adjustments.
If you need to adjust the shipping address, you may need to contact the courier directly.
What are my payment options?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shopify Pay, and UrbanLeathers gift cards.
Discount Questions
Why isn’t my promo code working?
Ensure you’re entering the code at checkout. Promo codes cannot be combined with other offers or used on sale items.
Does the promo code work in stores?
Promo codes are applicable online only unless otherwise specified.
Shipping Questions
Can I expedite shipping to a P.O. Box?
We do not offer expedited shipping to P.O. Boxes. Please use a physical address for faster delivery options.
Will the recipient receive the invoice if I send a gift?
If you’re sending a gift, please indicate it in the “Special Requests” box during checkout. We will remove price tags and ensure that no invoice is included in the package.
Is international shipping available?
Yes, we offer international shipping to most countries. International customers are responsible for any customs duties, taxes, or fees imposed by their country upon arrival.
Return/Exchange Questions
What is your return policy?
We accept returns on eligible merchandise within 15 days of purchase, provided:
Merchandise is unworn, in original condition, and in the original packaging.
Monogrammed/Personalized items cannot be returned or exchanged.
Proof of purchase is required for returns or exchanges.
Sale items may be eligible for exchange or store credit up to 30 days unless marked “FINAL SALE”.
Returns will be refunded to the original form of payment.
Can I return a gift?
Gifts can be returned within 15 days of purchase. You may choose to receive a refund via gift card or to the original payment method.
How long will it take to process my return?
Please allow 5 business days for return processing once we receive the item.
How do I start a return?
Please email us at returns@urbanleathers.com with your order number (e.g., ORDER1234) to initiate the return process.
Do I need a receipt?
A proof of purchase is required for all returns. If you don’t have the original receipt, please provide the order number or other details to help us locate your purchase.
Security Questions
Is my personal and credit card information safe on your website?
Yes, we use SSL encryption for all transactions to protect your personal and financial information from unauthorized access.
